Support architecture

Core support categories

Gameplay Events Resources & Energy Makeover & Story Account & Device Purchases Troubleshooting

How does Energy work?

Explain what spends Energy, how it refills, and why events may change usage.

How do I recover my progress?

Cover account linking, supported restore paths, and common device-switch issues.

Why can’t I join an event?

Clarify eligibility, feature rollout timing, and event entry requirements.